ICTSISPL

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Month: March 2020

NOTICE TO CUSTOMERS – PORTS OPEN & OPERATIONAL

NOTICE TO CUSTOMERS – PORTS OPEN & OPERATIONAL

Dear Valued Customers,

This is to state and affirm that Motukea International Terminal (MIT) and South Pacific
International Terminal (SPICT) are open and working properly without any disruption.
We are very well aware of all measures announced by Prime Minister, Honorable
James Marape, and local MPs and we are fully supportive of these measures and all future
ones that government might put into place. We believe that health and safety of PNG citizens
should be at the top of the agenda and as such we will comply with all requirements.
As a private company we have as well a mandate to care for the health and safety of
all our employees and customers and as such we have taken additional internal measures in
support of government’s control measures, such as, but not limited to, mandatory washing
of hands, temperature checking, cancellation of face-to-face meetings. All internal and
external stakeholders, including truckers, that will be detected with a temperature of 37.6 C
or higher will be rejected at the gates and not accepted in the terminal.
We appreciate your utmost consideration and assistance in this matter that is related
to national health and safety of all citizens of Papua New Guinea.

Kind Regards,
ICTSI South Pacific Management

NOTICE TO CUSTOMERS – ELECTRONIC SUBMISSION OF DOCUMENTS

Dear Valued Customers,

During this unprecedented and unexpected time of crisis we are looking at ways to
avoid human contact or at least reduce it to the bare minimum. To serve this end, ICTSI South
Pacific has set up a procedure for which you will have to send to MIT & SPICT all documents
needed for safe and secure release of cargo. Nevertheless, moving towards an electronic
submission of documents implies additional security concerns and both terminals need to
guarantee the highest standards of safety and security for both cargo and customers and we
need to make sure that all documents provided are original and endorsed.
Starting Monday, March 23, you are kindly asked to send to Terminals’ Billing Offices
(SPICT Billing: billing@spict.com.pg / MIT Billing: MIT-Billing@mit.com.pg) scanned copies of
all original documents duly endorsed that are currently provided in hard copies to billing
counter, namely Release Order from PNG Customs, Delivery Order from Shipping Line and
Permit To Land from NAQIA.
Please note that we will accept and process only e-mails with all documents in good
order and duly endorsed.
After all above documents are received and validated by terminal billing officer,
customer will receive draft invoice from terminal. Upon payment, gate pass and final invoice
will be sent via e-mail to customer.
We understand initial difficulties and we will work to minimize and avoid any possible impact
to your valued business.
Appreciate your utmost consideration and assistance in this matter that is related to national
health and safety of all citizens of Papua New Guinea.

Kind Regards,
ICTSI South Pacific Management

NOTICE TO CUSTOMERS – ELECTRONIC SUBMISSION OF DOCUMENTS
NOTICE TO CUSTOMERS – COVID-19

NOTICE TO CUSTOMERS – COVID-19

Dear Valued Customers,

As the situation around novel coronavirus (COVID-19) continues to evolve, ICTSI South Pacific is carefully monitoring all national and international directives related to COVID-19 and continues to take immediate action to protect the health and well-being of all employees as well as ensuring that both MIT & SPICT provide the utmost support and service levels.

Terminal Operations

There is no restriction on the entry or exit of goods from the country via maritime transport through our terminals. There is also no restriction on trucks receiving and dispatching cargo at the terminals. MIT & SPICT are not experiencing any interruptions and operations at our terminals remain fluid. We will continue to operate as usual and to assist you with any issues you may experience. We understand how important it is for you to maintain your business running and we will be helping you in any way we can. We are in close communication with appropriate government authorities and supply chain partners to ensure goods continue to move.

Terminal Access

Terminal access will be restricted to any person other than ICTSI employees, operators, and public authorities. The only exception will be the billing offices that will be open only to external customers complying with health and safety norms in place, such as but not limited to social distancing and amplified cleaning regimens.

Business Meetings & Travels

ICTSI South Pacific will stop all its personnel non-essential travel & meetings. Any essential travel & meeting required to support customer activities will require ICTSI management approval as well as approval from our customers. Our primary goal is to make sure our employees, and yours, are kept as safe as possible.

We understand how difficult the COVID-19 situation is on global shipping, terminals, and the health and safety of all of our employees. We wanted to make sure you were aware of what ICTSI South Pacific is doing and let you know we are here to support you.

ICTSI South Pacific will continue working to provide the best service, guarantee foreign trade, and protect the health of our staff, clients, and customers while at the same time complying with all rules and directives mandated by Papua New Guinea government.

Should the situation change, we will be posting updates on our website www.ictsispl.com and social media.

Thank you for your support and collaboration throughout this situation.