ICTSI South Pacific accomplished a first for Papua New Guinea with the implementation of two modern operating terminals running on N4 (SPICT and MIT). This was a transformative initiative for the nation with modern import/export containerized logistics being a gateway for further national economic development.
This project was very high profile at a national level in PNG - with attention all the way up to the PNG Prime Minister.The implementation of two modern operating terminals with high levels of technology was a first in PNG and a transformative initiative for the nation, with modern import/export containerized logistics being a gateway for further national economic development.
When SPICT & MIT decided to implement Navis N4 including N4 Billing last year, there were many challenges that lay ahead. Firstly, there was no other terminal using TOS in PNG making SPICT & MIT the first terminals in PNG to implement a modern terminal operating system with this project scope.
Since Navis offers the best solution in the market and is widely used by terminals all over the world, it became the obvious choice for SPICT & MIT in order to provide customer service excellence and empower further enhancement of service delivery, reinforcing its position as a leader in the PNG market.
During the project, Navis N4 had been implemented without the engagement of Navis Professional Service consultants and only internal resources from ICTSI and ICTSI Global IT were involved in the off-site and on-site implementation, end-user training and go-live support. This was a big achievement for the ICTSI, SPICT & MIT teams considering the challenging environment of the operations.
This implementation is an important milestone in optimizing and improving overall SPICT's and MIT's effectiveness to support scalability. It underscores the terminals’ commitment to a global gold standard terminal operating system for their customers.